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Replacement & Return Policy courier service customer care delivery service
New Way Trends is committed to providing its customers complete satisfaction. New Way Trends strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, New Way Trends is always ready and willing to go the extra mile for its customers. We accept the return from customers without any single questions. Returns of the products are accepted within 7 days. Just drop an email to infonewwaytrends@gmail.com and mention your name, order number and the product SKU to make it clear and hassle free. Once we will revert your email, customers can send their products back to us. Customers will be provided replacement/exchange.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
- We accept the return within 7 working days. All one need to do is drop an email to infonewwaytrends@gmail.com or call us on +919265677060 and we will arrange a return pick up, if the service is available at the pincode courier boy will get back to you with return packing slip within 24-48 hours. If return pick up service is not available at the centre, one has to send it back to us through any courier and we will reimburse an amount of 100 Rs. to it.
- If customer wants to return the product, then a credit note (Coupon) of the same amount will be generated to them which have one year validity. One can purchase anything from our Website using that Credit note in the future.
- On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that New Way Trends may peruse the same in future, so as to avoid such occurrences in future.
- In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at infonewwaytrends@gmail.com, within 24 hours of receipt of product.
- Kindly retain all packaging materials and product until receipt of instructions of the Newwaytrends.com regarding the same.
- In case of any other complaints, email us at infonewwaytrends@gmail.com, within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from newwaytrends.com for the same. In case any product is returned without such confirmation, newwaytrends.com does not guarantee any credit or replacement of the product. Stitched products and custom made products which are made as per customer's instructions, are not accepted as return in any case until it is found in a damage condition. Stitched outfits are made with the body measurements provided by customers.
- If stitched outfits which are made as per your given measurements and instructions, is not fit to customers, newwaytrends.com is not liable for any action against it.
- The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that newwaytrends.com shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
- All defective products being returned to newwaytrends.com shall be done ONLY through registered airmail/courier.
- All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
- All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to newwaytrends.com within ten (10) working days from receipt of confirmation for the same from newwaytrends.com we do not accept stitched products which are made as per customer's measurement.
- Safe receipt of defective product by newwaytrends.com is sole responsibility of the customer.
- While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
- A person who ordered from our website newwaytrends.com is agreed to our all the terms & conditions mentioned as above. One who does not agree with them, should not proceed to order anything from our website newwaytrends.com
- All the legal cases will be the treated in only Surat jurisdiction court.
Privacy Policy
newwaytrends.com values customers as well as website visitor’s privacy concerns and manages to follow a strict system to ensure personal information is protected in the best way. We are committed to providing you with a safe shopping experience.
By providing your personal information to us, you signify your acceptance of our privacy policy and agree that during your shopping on www.newwaytrends.com, we collect your personal information from you, like your name, billing address, e-mail address, phone numbers, passwords, etc.
We collect information from you when you complete our feedback or contact form only to let you know about our newest products or track which products you are interested in or inquire about so as to improve our features and customer service on our website.
We may also gather information regarding your location (e.g., your IP), browser, and the pages of our website you browsed during your visit. This data helps us improve visitor’s browsing experiences and our service. We respect your privacy, and hence the information collected from you during your visit or shopping on our site is kept secure and never shared with any other party or individual. This data is only used by our staff members to give you the best service and process your orders as per your instructions. We assure you that we never share or sell any of your data to anyone other than New Way Trends team members. Also note that our team members are authorized to use the personal data for business purposes only, such as processing your orders or shipping the product. Our internal policy restricts the use of customer’s personal data by employees other than authorized employees.
A cookie is a small file placed on your computer's hard drive that helps analyze web traffic or lets you know when you visit a particular site. It remembers your preferences and works according to your needs. And hence, it lets us provide you with a better browsing experience by enabling us to monitor which pages you find useful and which you do not. You may accept or decline cookies according to your choice in your browser settings.
Credit Card Security
We use 100% secure payment gateways as a mode of collecting the payment. We do not keep the credit card number, as the customer needs to enter the number on the payment gateway form.We recommend visiting this Privacy Policy page regularly for the latest version of the policy to stay up-to-date with our latest policy practices.
Terms and Conditions
In order to use the newwaytrends.com, the user have accepted the following terms and conditions given below. We reserve the right to add, delete, alter or modify these terms and conditions at any time.
The user may carefully read all the information on products and services as provided in relevant sections.
newwaytrends.com acts only as a facilitator to facilitate transactions between user and vendors through newwaytrends.com. We are not responsible for any loses, expenses, quality of products or services, damages and / or taxes incurred by users in the use of facility.
newwaytrends will not be responsible for any damage suffered by users from use of the services on newwaytrends.com. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.
All products are checked, screened and assured by the vendors to ensure that the products are of the standard, quality, design, composition, style or model that they are representative of.
The prices and availability of products are subject to change without prior notice at the sole discretion of newwaytrends.
Request for cancellations of orders once placed on newwaytrends.com shall not be entertained.
We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by newwaytrends for re-delivery shall be claimed from the user placing the order.
The User agrees to give accurate, authentic and true information. newwaytrends.com reserves the right to confirm and validate the information and other details provided by the user at any point of time. If any such user details are found not to be true wholly or partly, newwaytrends.com has the right in its sole discretion to reject the registration and debar the user from using the services of newwaytrends.com and / or other affiliated websites without prior intimation whatsoever.
newwaytrends.com will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the ones to 'prove otherwise' shall be exclusively on the user. The user must exclusively use his/her own card on the site.
newwaytrends.com shall not be liable for any delay/non-delivery of ordered goods by the vendors (trade organizations, manufacturers / shops etc.), flood, fire, wars, acts of God or any cause that is beyond the control of us.
The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
newwaytrends.com shall not entertain any complaints after 15 days, once the order is delivered.
If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email: infonewwaytrends@gmail.com and should wait for a written clarification before using the service.
If a non-delivery or late delivery occurs in any case then newwaytrends.com is not liable to pay / refund any amount more than order value of customer.
We accept the return within 7 workin days. All one need to do is drop an email to infonewwaytrends@gmail.com and we will arrange a return pick up, if the service is available at the pincode. If return pick up service is not available at the center, one has to send it back to us through any courier and we will reimburse an amount of 100 Rs. to it.
If one does not like the product, then a credit note of the same amount will genertaed to them which has got no expiry date. One can purchase anything from our website using that Credit note in the future.
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that newwaytrends.com may peruse the same in future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at infonewwaytrends@gmail.com, within 24 hours of receipt of product.
This Agreement, and the Privacy Policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of India, with exclusive jurisdiction conferred on the courts at Surat.
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